The Advertisers Club Introduces
By Bernadette Denson Staff Reporter · August 16, 2011
A NALA oil truck stands ready for quick and efficient oil delivery to [back]
Upton and the surrounding towns.
NALA Industries of Upton provides oil delivery and service backed by a strong local reputation based on 10 years in business. NALA offers competitive pricing, discounted automatic delivery options with no contract required, budget payment plans, and senior discounts. But above all, it provides prompt and efficient delivery and service, 24 hours a day, seven days a week. These days, that's hard to come by.
Owner Derek Davis feels his staff's personal service and accessibility truly set NALA apart. Phone calls aren't handled by an answering machine, no matter what the hour. Davis recognizes that emergencies can arise at any time. He and his staff are committed to providing loyal service to their customers, whenever it is needed.
The NALA staff can recall countless stories of customers from other oil companies calling in a crisis over the years, desperate for an oil delivery. One woman called in a panic when her own provider could not deliver oil because of her snow-covered driveway. Davis made a special run to plow and sand her driveway and attempted delivery. When the truck still couldn't make it up the driveway, he walked four, five-gallon cans of oil up to her tank to get her through the night. The next day when conditions had improved, he returned to make a full delivery. She has been a loyal NALA customer ever since.
Calls like that are not uncommon in the oil business. NALA is committed to competitive pricing, but Davis says customers realize it's not all about the price. More importantly, customers want to know that someone is going to show up when they need help. "Our customers trust us," says Davis, adding "We do whatever it takes to get it done." NALA's location off Route 140 in Upton is an added benefit, allowing quick access to customers in Upton and surrounding towns.
Office manager Theresa Holmes, an Upton resident herself, adds that customers are often surprised to learn that NALA does not require a contract for automatic delivery. She tells them, "If we're doing it right, we shouldn't need a contract to keep you." Based on the amount of customers, now numbering 1,200, word seems to be spreading about NALA's commitment to quick and efficient service. "We seldom lose a customer," says Davis.
In addition to oil deliveries, NALA has other trucks for delivering swimming pool water in late spring and summer.
NALA is located at 11 Walker Drive, just off Route 140 in Upton. For further information, call 508-473-FUEL, email email@example.com, or "like" them on Facebook at Nalaindustries.